August 06, 2008

your task: click on links!

hi! several things today, in bullet form, because HOLY HELL WORK, STOP EATING MY FACE, and what i'm trying to say here is i've been a tad swamped and less-than-bloggy. obviously. anyway. on to the bullets!

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first and foremost, go see this post on jess's blog if you have not already. UNLESS YOU'RE JESS. then just stay away missy, mkay? but! if you're not jess! click on over! even if you don't know jess, it's still probably a good idea, so... *brisk clap* go on! i'll wait! oh, and NO COMMENTS in my comment section about this either, because if you can't tell, it's all secretive-like.

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next up: two of my good friends will be participating this fall in the American Foundation for Suicide Prevention's Out of the Darkness walk. this is obviously a really, really good cause, and they're walking in memory of a close family member who they lost to suicide. even if you haven't personally been touched by suicide, perhaps you're looking for a way to feel less guilty about dropping all that cash on those hot new shoes? or are participating in slynnro's vice reports and want your weekly total to reflect something more noble than 152 trips to starbucks? no matter the reason, any tiny donation is still helpful, so if you're so moved, you can donate here or here.

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finally, i had what has to be the dumbest problem possible yesterday: i couldn't get to work because the garage door on our apartment building broke. it was so ridiculously frustrating. the door is really more of a gate, basically made of a bunch of metal bars that clatter up into the ceiling (normally) to let cars in and out. except... the door would only open halfway, make a horrific grinding sound, then clatter back down, without ever opening high enough to let a car pass underneath. so i could SEE the outside, and *i* could get outside, but i couldn't get my CAR outside. it felt like one of those logic puzzles where if i just concentrated hard enough i'd figure out the trick solution, but.... no. the solution was that you need an open door to extract a car from a garage. go figure.

i called the garage door people and announced that their door was broken, and could they please come fix it? the garage door people replied that the property manager would need to call. except i live in a building made up entirely of individually-owned units, and there is no front office with a conveniently located property manager. i explained this to the woman, who did the verbal equivalent of a shrug, and basically told me she was sorry for my bad luck, and there was absolutely nothing she could do in that case unless i personally wanted to be responsible for the cost of fixing the door.

this is when i started channelling my mom, with the Stern Raised Voice and the Refusal To Take No For An Answer, and announced to the woman that she needed to look up our building by the address, and she needed to find the account that way, and she then needed to send someone out to fix the door because perhaps she didn't understand what i was saying, but NONE OF US COULD GET OUT OF THE GARAGE, AND WHAT IF THERE WAS AN EMERGENCY, HAD SHE CONSIDERED THAT? and perhaps she had a suggestion of what she thought would be a reasonable course of action if she wasn't going to look up the account, because her current suggestions were Not Adequate?

the repairman showed up not too long after that.

18 comments:

  1. Oh, well done with the Stern Voice! My mom was more of a Stern Look parent, which has its uses but not over the phone.

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  2. Awesome use of the stern voice. It's from my own dear mother that I learned to wield a strongly-stated "that is Not. Acceptable."

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  3. I once asked a customer service representative of a phone company who was not being very helpful what the heck I should do should there be an emergency and I didn't have a working phone. She said, "You don't want to know my answer to that." To which I responded, "Excuse me? What was your name and badge number? And can I please speak with your supervisor? Thank you much, beeeatch!" Or something like that.

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  4. Oh my god. What a douche the woman is! Thumbs up on the Stern Voice and yay for finally get out of there!!!

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  5. Am I allowed to comment on the first thing? SINCE I DON'T KNOW THE SECRET AND THE REST OF THE WORLD DOES? Why are YOU talking about it too?

    Also, good job on the Stern Voice. Way to go!

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  6. thanks for the shout out alice!
    also, if your internet friends donate, please send me their address & name - i want to send out a handwritten thank you to them since i am sending them to people i know :) if they prefer to remain anon - let me thank them here!!

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  7. I LOVED reading how you handled that customer service situation. I am NEVER sufficiently bold.

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  8. Wow! I want you to handle MY repair phone calls.

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  9. Oh, good job! It's always good to suddenly be the I AM BEING SERIOUS HERE voice and Get Things Done.

    Although it must've been nice to have a day off of work, no?

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  10. I was following the whole garage door problem on Twitter. I was on the edge of my seat.

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  11. Go you for channeling your Mum :)I find it hard to be a tough bitch on the phone, but when I am it ALWAYS gets results.

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  12. i have lost my cool one too many times in customer service situations

    so embarrassed myself - oops

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  13. i am so going to channel you next time i get angry. loves it!

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  14. Thanks for the shout out to the vice reports!

    And that garage shit happened to Mr. A. There was practically a riot in our garage.

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  15. Talking about suicides ... a guy jumped from from the 2nd floor of a shopping mall. Head first. I arrived just as they were cleaning up the scene. Can't imagine what the parents must have felt. Glad your friends are doing something.

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  16. What's a garage??

    Clearly, I've been in NYC too long.

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  17. I'm glad you were able to get out of the garage!

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