tag:blogger.com,1999:blog-13000256.post8090284518286954951..comments2024-01-01T03:49:58.702-05:00Comments on Alice's Wonderland: complainy-pantsAlicehttp://www.blogger.com/profile/15287792370490363047noreply@blogger.comBlogger26125tag:blogger.com,1999:blog-13000256.post-83531598979029151292010-12-17T02:00:49.374-05:002010-12-17T02:00:49.374-05:00As someone in the medical profession, I always cri...As someone in the medical profession, I always cringe hearing stories like this.<br /><br />IF you are willing to give it a try, I would definitely concur with what Swistle has said. Many times doctors operate under the impression that the rest of the medical team (office staff included) are doing their job, as they have a small amount of time to tend to office admin type stuff.<br /><br />In my experience, we are trained to approach providing care as a service, with patient centered practices. This is not that. Obviously this can get lost over time (I'm new, so service excellence is still very important to me), but for real - we talked about this in my first year of medical school recently. So I would give your doctor your feedback and perhaps he will do something productive with it.Tessnoreply@blogger.comtag:blogger.com,1999:blog-13000256.post-59164696355338564882010-11-27T10:21:44.494-05:002010-11-27T10:21:44.494-05:00I had the same situation recently. Well, minus th...I had the same situation recently. Well, minus the 45 calls to the office to get the results...<br /><br />I had a mole on my stomach that I've had for some time removed because the Derm said it looked suspicious. Low and behold when the results came back it was a moderately dysplastic nevus. <br /><br />They asked me to return for further excision. I left the doctor's office a second time with 14 stitches! The procedure wasn't painful at all, and I am happy to know that they got it all off of me.<br /><br />I think you should definitely go back for the excision. I felt much more at ease knowing that I had. Good luck to you!<br /><br />http://humanitarikim.wordpress.com/Kimhttp://humanitarikim.wordpress.com/noreply@blogger.comtag:blogger.com,1999:blog-13000256.post-38051043830275126152010-11-24T08:30:46.558-05:002010-11-24T08:30:46.558-05:00I just went to the dermatologist yesterday. Despi...I just went to the dermatologist yesterday. Despite having to wait longer than I would have liked, the seemed good. I have to have some areas checked out, so I'll let you know how they do with that.Tylerhttps://www.blogger.com/profile/14053783789193519299noreply@blogger.comtag:blogger.com,1999:blog-13000256.post-10247744505660840922010-11-22T18:02:09.619-05:002010-11-22T18:02:09.619-05:00I hope everything turns out ok!
The no-calling ba...I hope everything turns out ok!<br /><br />The no-calling back does not surprise me at all :( I am surprised now-adays when people DO actually call me back. Isn't that sad?kilaxhttp://www.ilaxstudio.com/blog/noreply@blogger.comtag:blogger.com,1999:blog-13000256.post-36363635787565162112010-11-21T17:02:33.468-05:002010-11-21T17:02:33.468-05:00It AMAZES me how BLASE derms are about cancer scre...It AMAZES me how BLASE derms are about cancer screenings. I point blank asked mine during my last visit if I should come in next year for one, he was all "eh, whatever." DUDE. WTF?SLynnRohttps://www.blogger.com/profile/15016804259405363833noreply@blogger.comtag:blogger.com,1999:blog-13000256.post-50664510034643939092010-11-20T14:18:51.005-05:002010-11-20T14:18:51.005-05:00Eek. That's rough week(s) of bad customer serv...Eek. That's rough week(s) of bad customer service. I know things like that can happen but that doctor's office REALLY dropped the ball. yikes.Bhttps://www.blogger.com/profile/14375342136420635200noreply@blogger.comtag:blogger.com,1999:blog-13000256.post-53663528297179719792010-11-20T11:12:20.464-05:002010-11-20T11:12:20.464-05:00OH! It turns out I have a possibly relevant story...OH! It turns out I have a possibly relevant story! We started with a new dentist and had two major screw-ups in our first two visits. Both screw-ups were incredibly inconvenient AND totally office-staff-related. So I wrote a letter to the dentist himself, explaining what had happened. He called me HIMSELF (I always feel like I'm hearing from god or the president or something, when a doctor is actually on the actual telephone) and he was PISSED that it had happened. He had no idea, obvs: he hires the staff and assumes they're doing their staff thing while he does his dentist thing. He CALLED A MEETING of the office staff and gave them what-for, and then the next time we went in there was some embarrassing bowing-and-scraping from the staff.Swistlehttps://www.blogger.com/profile/13126937282657655091noreply@blogger.comtag:blogger.com,1999:blog-13000256.post-72562347071050401562010-11-20T11:09:56.648-05:002010-11-20T11:09:56.648-05:00This is SO INFURIATING!! And I've gotten scal...This is SO INFURIATING!! And I've gotten scalp burns, too. QUITE PAINFUL, those imaginary burns that only you and I get in our OLD AGE! (I'm about 10 years older than you are, so the derms would probably be surprised I was still alive.)<br /><br />I can't believe they lied to you so blatantly about him HAVING THEM IN HIS HANDS.Swistlehttps://www.blogger.com/profile/13126937282657655091noreply@blogger.comtag:blogger.com,1999:blog-13000256.post-44624118627517084262010-11-19T16:34:03.672-05:002010-11-19T16:34:03.672-05:00I hate dermatologists. I've been to many and t...I hate dermatologists. I've been to many and they all suck. They each have a favorite regimen for acne and will absolutely not deviate from it, even if after months of sticking to it, it does NOT WORK. They will always tell you that you must not be following the instructions properly. Yes, because I enjoy still getting zits in my 30s.BeckEyehttps://www.blogger.com/profile/00119780316809151433noreply@blogger.comtag:blogger.com,1999:blog-13000256.post-82990471485181476672010-11-19T12:47:02.421-05:002010-11-19T12:47:02.421-05:00Oh my goodness your doctor's customer service ...Oh my goodness your doctor's customer service is NOT okay. I can't believe that they didn't call you back with the results!<br /><br />I would maybe give them a second chance, but next time you have an appt, tell the doctor your experience. Maybe he needs new staff?Non Sequitur Chicahttps://www.blogger.com/profile/07268138421234170972noreply@blogger.comtag:blogger.com,1999:blog-13000256.post-16397513292063881432010-11-19T11:44:54.483-05:002010-11-19T11:44:54.483-05:00I have to agree with everyone else that this is be...I have to agree with everyone else that this is beyond frustrating. If you were able to keep your composure on those phone calls, then I'm also impressed, because I would have been throwing 'tude left and right.<br /><br />I also agree in staying with this doc for now, but I guess another option would be getting a recommendation to another. Did you have a derm at home that you really liked? Or any friends down here that love their doc? (Though, I'm sure you've thought of that.)Liebchenhttp://liebchen11.wordpress.comnoreply@blogger.comtag:blogger.com,1999:blog-13000256.post-16340696545731979512010-11-19T08:44:41.747-05:002010-11-19T08:44:41.747-05:00OMG, that is ridiculous!! My grandfather was a fin...OMG, that is ridiculous!! My grandfather was a fine, upstanding dermatologist and I'm embarrassed for his profession (long dead, may he RIP), as if *I* have ever had anything to do with it! <br /><br />I also loved your lead-in of "chapped my hide" in a story about dermatologists. Hee hee! Because hide...? youknow, skin chapped....? I amuse myself.Leehttps://www.blogger.com/profile/17335404463349950566noreply@blogger.comtag:blogger.com,1999:blog-13000256.post-77562481793624062572010-11-18T17:00:07.585-05:002010-11-18T17:00:07.585-05:00*Head explodes*
OMG. How frustrating!
I'd te...*Head explodes*<br /><br />OMG. How frustrating!<br /><br />I'd tell the doctor the next time you see him. We had the same thing with our vet (great vet, great demeanor), but his office staff SUCKED. We talked to him about it, he expressed major surprise and promised to look into it, and so far, things since then have been much better in the office management department.Pickles and Dimeshttps://www.blogger.com/profile/14552386798256895855noreply@blogger.comtag:blogger.com,1999:blog-13000256.post-76685481426192936412010-11-18T16:58:10.492-05:002010-11-18T16:58:10.492-05:00OMFG is right! Jesus. That's a nightmare. I...OMFG is right! Jesus. That's a nightmare. I've had "atypical" cells and had to go back in. Now have a nice chunky scar on my back thanks to that suspicious mole. But I would rather have the scar then possibly-cancerous-cells growing on my back. <br /><br />It really sucks that you aren't having good luck with derms there. Can you check yelp? I have the same issue with gynos here in Seattle. Yet to find a good one so have been putting off going and THAT is a very bad idea.<br /><br />Hope the next appointment goes well and THEY CALL YOU!Sizzlehttps://www.blogger.com/profile/00182860438430294750noreply@blogger.comtag:blogger.com,1999:blog-13000256.post-88922753525534302542010-11-18T16:52:24.742-05:002010-11-18T16:52:24.742-05:00What I would do: I'd finish out the process wi...What I would do: I'd finish out the process with them since they've already started. Let's just assume everything will be okay with you health-wise. <br /><br />Then, look elsewhere for the future. There <i>has</i> to be somewhere that has a great doctor <b>and</b> office staff. Or at least one that has their isht together and won't keep lying to you. It might be hard to find but keep looking. It's great to find a doctor who is thorough and competent and you like. But if you can't even get your test results, all that medical competency doesn't matter in the end.Nicolehttps://www.blogger.com/profile/10096503886379254488noreply@blogger.comtag:blogger.com,1999:blog-13000256.post-45507906293469626872010-11-18T16:30:32.117-05:002010-11-18T16:30:32.117-05:00I *hate* being ignored. Especially about something...I *hate* being ignored. Especially about something so anxiety provoking. That's really irresponsible. At least call back when you say you will and tell me you're still trying to get an answer for me. SHEESH!<br /><br />I'd go in and tell the doctor about your experience. It could be the doctor is just too busy (good with patients real time, sucky at follow-up) or it could be that the receptionist crew have no clue what they're doing and the doctor should know about it.<br /><br />Either way, it's good you're getting the situation taken care of. Better safe.lacochran's evil twinhttps://www.blogger.com/profile/00830374402474261699noreply@blogger.comtag:blogger.com,1999:blog-13000256.post-12347107510438283572010-11-18T16:29:22.219-05:002010-11-18T16:29:22.219-05:00This comment has been removed by the author.lacochran's evil twinhttps://www.blogger.com/profile/00830374402474261699noreply@blogger.comtag:blogger.com,1999:blog-13000256.post-11618470839929049682010-11-18T16:24:00.713-05:002010-11-18T16:24:00.713-05:00What an awful situation.
I have to disagree with ...What an awful situation.<br /><br />I have to disagree with others that you should stick with them if the doctor is great. Is he great if, after 3 weeks, he wasn't noticed that you never got your results back? Is he great that after a million phone calls he still hasn't made sure you have your results (every call is recorded in your medical record)? I'd find a new doc. Sorry you're having such a hassle, but good for you for being proactive about your health!Tiahttps://www.blogger.com/profile/01470163614190777624noreply@blogger.comtag:blogger.com,1999:blog-13000256.post-68635315223486520592010-11-18T16:14:59.349-05:002010-11-18T16:14:59.349-05:00I used to have a doctor's office like that - t...I used to have a doctor's office like that - the doctor herself was great, but every single thing that had to deal with calls or results or billing or appointments was so bad that I had to change doctors because it became so frustrating.<br /><br />Good luck going forward - hopefully they got everything and you won't have any more problems.Ginahttps://www.blogger.com/profile/00684328990767140199noreply@blogger.comtag:blogger.com,1999:blog-13000256.post-87374474495232448912010-11-18T15:34:50.821-05:002010-11-18T15:34:50.821-05:00That sounds pretty ridiculous. I mean really, it&...That sounds pretty ridiculous. I mean really, it's not like you're doing them any favors, calling them repeatedly. It's not YOUR job to call people with results. It's almost like that's THEIR job! Anyway, hope everything goes smoothly from here on out.missrishttps://www.blogger.com/profile/03595843215458849973noreply@blogger.comtag:blogger.com,1999:blog-13000256.post-48365670471956583862010-11-18T15:03:19.883-05:002010-11-18T15:03:19.883-05:00Yikes!! There's got to be a better system that...Yikes!! There's got to be a better system that the one you are dealing with. <br /><br />I like the place I've taken my son to in Lansdowne; if you want the info, just e-mail me.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-13000256.post-78804945787535630402010-11-18T14:49:38.023-05:002010-11-18T14:49:38.023-05:00I would be absolutely livid. Sorry you're deal...I would be absolutely livid. Sorry you're dealing with this crap, lady. <br /><br />I like Pseudostoops's plan of action - the actual doctoring part is the most important, right?Hillaryhttps://www.blogger.com/profile/10602816507915795709noreply@blogger.comtag:blogger.com,1999:blog-13000256.post-40709266423358561342010-11-18T14:34:34.473-05:002010-11-18T14:34:34.473-05:00yeah, I'd be pissed. PISSED.yeah, I'd be pissed. PISSED.d e v a nhttp://www.all-d.blogspot.comnoreply@blogger.comtag:blogger.com,1999:blog-13000256.post-58626788509436568652010-11-18T14:34:28.840-05:002010-11-18T14:34:28.840-05:00Blergh, what a nightmare. I've been there! N...Blergh, what a nightmare. I've been there! No, really, EXACTLY THERE. (Hello, fellow sister in cancer-prone-ness!)<br /><br />I would stick with this doctor for the excise and see if they can get it together office management-wise. For me, it's most important to trust the actual practitioner and the quality of care they're giving you, and you can find ways to work around the imperfect office management. It's frustrating, but not as frustrating as feeling like the doctor himself is ignoring your concerns. Given your history, I'd give this doc another shot.pseudostoopshttp://pseudostoops.comnoreply@blogger.comtag:blogger.com,1999:blog-13000256.post-81865962884792867642010-11-18T14:28:41.148-05:002010-11-18T14:28:41.148-05:00I'm sorry about your atypical cells.
I am als...I'm sorry about your atypical cells.<br /><br />I am also in doctor design agony because while my rheumatoid arthritis doctor is awesome, her entire staff sucks balls. I deal with them more than I deal with her and really it's taking up too much of my life for me to call repeatedly to make sure they do their job. The staff makes a practice just as much as the doctor.<br /><br />GAH! Let us know what you decide.Amandahttps://www.blogger.com/profile/10120774715331922926noreply@blogger.com